RETURN & REFUND POLICY

• Company (ArcStory): The term "Company," "we," "us," or "our" refers to ArcStory, the entity responsible for your information under the Return & Refund Policy.
• Customer: "Customer" refers to the company, organization, or individual that signs up to use the ArcStory Service to manage relationships with their consumers or service users.
• Device: This refers to any internet-connected device such as a phone, tablet, computer, or any other device used to access ArcStory and its services.
• Service: "Service" refers to the offerings provided by ArcStory, as described in the applicable terms (if available) and on the ArcStory platform.
• Website: The term "Website" refers to the website of ArcStory, which can be accessed via the specified URL.
• You: "You" denotes a person or entity registered with ArcStory to utilize the Services.

Thank you for choosing ArcStory for your needs. We value your preference for our products and aim to ensure your experience exploring, evaluating, and purchasing our products is rewarding.

Every transaction at ArcStory is governed by terms and conditions. We'll keep the explanations concise while adhering to legal requirements. The key takeaway is that by placing an order or making a purchase with ArcStory, you are agreeing to the terms outlined below and ArcStory's Privacy Policy.

If you encounter any issues with the product or service you purchased, or if you're dissatisfied, you have an unlimited timeframe to request a refund and return the product or service.

To initiate a product return, please follow the guidelines outlined below:

At ArcStory, we are dedicated to offering our customers the best products. Each product you choose undergoes rigorous inspection, defect checking, and careful packaging to ensure your satisfaction.

However, there might be instances where the product(s) you selected are not in stock or we face challenges with inventory and quality checks. In such cases, we might need to cancel your order. You will be notified in advance to alleviate any concerns. If you made an online payment (not Cash on Delivery), a refund will be processed once our team confirms your request.

We meticulously inspect items before processing orders and take great care in packaging. However, ArcStory cannot be held responsible for damages that occur during transit or transportation.

Once we receive your returned product and verify that it adheres to the specified guidelines, we will initiate a refund for your purchase. Please note that it might take a few days for the refund to process, but you will receive notification once the refund is issued.

Customers are responsible for covering return shipping costs. This includes situations where the item had free initial shipping; the customer is required to pay for the return shipping.

By using our app, registering an account, or making a purchase, you are giving your consent to ArcStory's Return & Refund Policy and agreeing to its terms.

If we make updates, amendments, or modifications to this document to accurately reflect our Service and policies, these changes will be prominently posted here. Continuing to use the Service after such changes will bind you to the updated Return & Refund Policy. If you disagree with the updated policy, you have the option to delete your account.

If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.